High turnover at the entry level was negatively impacting FLEETCOR's productivity and employee morale, causing an inconsistent on-boarding process across geographic locations, and creating mentality-of-practice silos.
The topline goal was to design and implement an employee experience ensuring an engaging and effective onboarding process for all locations that would positively impact retention and productivity.
“Clearwater Consulting Group is a trusted advisor and has touched just about every part of our organization. Initially, they were charged with developing a program to train frontline managers to become great managers. It took off so well that Clearwater subsequently created a great leaders program that they facilitated with leaders in our overseas offices, then in the United States.This led us to realize we needed a change transformation for our sales organization. Not only does Clearwater collaborate with us to develop programs for training and change, they help us measure the results — that is key for our organization.”
CIO’s succession strategy created a desire to prepare 150 mid-level people leaders to embrace and embody skills for next-level leadership.
Specific goals included team performance improvement, leadership skills training for IHG's established and emerging leaders, and building more trust and collaboration to improve effectiveness, accountability, and overall business performance.
“The Clearwater team has been invaluable on this change and training project. They are able to negotiate complex situations, translate everything into meaningful design, and are great relationship builders across the organization. They challenge our assumptions so artfully we don’t even realize it’s a challenge!”
Considering the rapidly evolving context confirmed by the Information Security division at Turner, the CISO desired to develop a deep bench of talented leaders focused on delivering complex initiatives collaboratively across the company.
Turner needed their emerging leaders within the Global Technology & Operations Information Security Office (ISO) to move from a purely technical skills and tactical mindset to one of enhanced communication and people skills.
"Clearwater helped me develop the types of skills I needed to evolve from managing people to leading them. When it was time to craft a leadership development program for my team, I chose Clearwater. They worked with our corporate development team and my senior leaders to develop a seamless program that leverages in-house training supplemented with Clearwater’s innovative custom training – all helping to build our next generation of leaders. You know the training is working when you see your team use the skills, language and techniques taught by Clearwater to achieve success - right before your very eyes.”
After Silverpop was acquired by IBM, the Senior Director of Marketing Operations and her team were charged with an audacious goal of accelerated growth while navigating a larger more complex company.
The team was challenged to deliver timely solutions and align business imperatives to this new, cutting-edge marketing operations platform and services across all of the IBM organization.
"As a team, I thought we trusted each other before, but having experienced the Clearwater process for creating cohesive teams, I realized we were just scratching the surface — we are now more aware of what real trust can look like. And with this framework, this work is sustainable!”