EARTHLINK – leadership development
Initial Challenge: Help the culture become adept at giving and receiving feedbackApproach: Delivered an initial workshop on feedback; coached individuals one on one through the 360 evaluations … then discovered patterns across the organization (high scores, low scores on key competencies) … developed ongoing adult learning model to address those topics
Solution: Designed and conducted five courses on leadership topics the culture needed or wanted; created small coaching groups led by a facilitator to help participants incorporate the learnings and build peer relationships for support and accountability
Outcomes: Retention of top talent, stronger cross-departmental communication and interaction, agility and alignment in the face of unparalleled economic stress
